Cabin crew..Life above 36000 ft PART 2!

Do you like to criticise people around you? or Are you a critic?

Yes, No, Maybe!

(Let me rephrase)

Have you ever disapproved of someone or something on the basis of perceived faults or mistakes?

Hell YES!! (just because it sounds so right, almost making you sound so factual & correct, which eventually means you are criticising). As promised here's Part 2 of what happens onboard after take off(the reality).

Often cabin crew are mistaken for personal loaders, maids, personal assistants, punching bags(sometimes literally) to vent out their frustration especially when had a fight with their wife, bad day at work, issues with ticketing department, or any other ground department while booking their tickets, etc.With that being said,"Is it our fault?", clearly no."Do we deserve that?", absolutely no.But as a part of customer service, we have to be polite and remain calm(so as to get our rights in case things slip out of our hands & get company support in legal matters).Also, we are criticised for things which happen onboard which are not in our hands, for e.g, A/c not functioning properly, ground staff didn't allow you to take 15 kgs of cabin bag, catering didn't uplift your meal, the seat is small(say what?).

Anyways let's briefly discuss these issues;

1.) Sometimes even after setting the temperature from cabin and cockpit we face these issues simply because it needs to be repaired but for that, the aircraft needs to be on ground for a day which means no flights= no business= huge loss(definitely more than the cost of repairing a/c).

2.) Airlines policies about baggage are clearly mentioned while you book a ticket so kindly adhere to it.There's no rocket science in it.So if the ground staff didn't allow you to take the extra kilos in the cabin, no need to get upset & act oblivious.

3.)Yes, it does happen a lot of times that special meals don't get uplifted.Sometimes they are not printed or confirmed or other reasons best known to the department.

4.)I won't even go through this!Because neither I'm an engineer nor I choose the design of the seat.Imagine cabin crew holding screwdrivers, claw hammer, 12-inch blade while they welcome you(the thought is intriguing though).

Does any of these issues are caused by us(cabin crew)? Certainly not.Since we are the brand ambassadors of the airline & face passengers we have to bear the brunt of it.Well, then who should you tell your problems to?

The respective departments in the form of emails instead of venting out on us!

We do our bit by putting the malfunctions on the record but if the passengers directly write to the airline it does make a difference.

We(cabin crew) do understand the concern of our passengers & empathise with them by doing our best & giving alternatives to ensure they're satisfied however sometimes things which are not under our control should be taken into account.I hope I've thrown some light on facts which are not commonly discussed or thought about.Also, I urge people to write directly to the respective departments(information can be obtained from the airline's website) about problems pertaining to these mentioned above which are not caused by cabin crew as they truly help us as an employee to cater the best when you’re onboard.

With this I sign off & see you on my next flight with the seat designed by me & a 12-inch blade to welcome you *wink*.Safe travels everyone.